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PitPat Life

The complete experience

Want to get more out of your PitPat? Want to get the most out of life? Sign your dog up for PitPat LIFE — our club for healthy dogs — and get the complete PitPat experience.

You can sign up any time from inside our app, and there’s a small monthly subscription. PitPat LIFE is an optional extra — your PitPat works with no subscription — but here’s what you’ll get if you decide to join:

PitPat Points

Collect member-only points for walking and weighing your dog, and much more besides. When you’ve saved enough points, exchange them for our fun prizes. [more…]

Prizes

Exchange your dog’s points for prizes from our Prize Store. You can choose what you want as a “thank you gift” from us for being a great dog owner. [more…]

24×7 emergency vet

Your dog’s PitPat LIFE membership includes free-of-charge access to a super-friendly UK-registered video vet any time of the day or night. Just download the FirstVet app and make sure you select “PitPat” when asked. [t&cs apply…]

Member Perks

As the owner of a PitPat LIFE dog, you’ll also get a host of perks to make your life a little easier and a lot more fun:

Extended warranty: If your dog joins PitPat LIFE within the warranty period for their PitPat, we’ll extend the warranty for as long as they stay a member. If their PitPat goes wrong, we’ll replace it — provided they were a member at the time it failed.

Loss/damage protection: If your dog is in PitPat LIFE and they lose or damage their PitPat, we’ll replace it free of charge up to once per year provided they were already a member at the time of the loss or damage.

Free battery & VELCRO® Brand strap: Whenever your PitPat LIFE dog’s PitPat needs a new battery or replacement VELCRO® Brand strap, you can have them on us. Just contact our customer service team and ask.

Monthly draw: We run a monthly competition exclusively for dogs in PitPat LIFE. Entry is free, and there are some big prizes. We’ll email you details. Just earn at least 15 daily stars each month to be eligible.

Discounts: We’ll make sure you get special offers and member-only discounts on our products, and special deals from our partners, such as a year of unlimited pet care from TrustedHousesitters, worth £99.

Be a PitPat VIP: You and your dog will get the orange carpet treatment at our events and shows. Whether it’s little gift for your dog, a drink for you on us, or exclusive access behind-the-scenes, we’ll show you a good time.