Thank you for using our products, which we hope you’ll find useful and enjoyable.
Our products include:
- devices you can buy, be given or otherwise acquire;
- services you can use (including services delivered to you through firmware, apps, websites and in other ways) and for which you may or may not pay a fee;
- consumables (including food and treats) that you can buy or which may be given to you (including in the form of samples or “Prizes”);
- surveys, trials and other interactions with us that you elect to take part in.
For the purposes of this agreement, the word “product” includes all the above things.
We grant you the on-going right to use our products so that you can get the benefits they offer, but only in the manner of the terms laid out below. These terms govern our relationship with you, so we ask you to read them carefully because we’ll interpret your continued use of our products as your continued agreement with these terms.
Some of our products may also be subject to additional terms that you can find on pitpat.com/legal and which you should read and understand.
We are Pitpatpet Ltd (company number 09199537, also known as PitPat) – a UK company registered at 75 The Belvedere, Homerton Street, Cambridge, CB2 0NU. You can contact us with reference to these terms on [email protected].
You may use our products in the ways we intend them to be used, but only in those ways. For example, you may not tamper with, disassemble, reverse-engineer, or attempt to modify or use our products in unintended ways. Unless we agree with you otherwise, you may only access our products through the public mechanisms we provide. You may not use non-public product features or access mechanisms. We require you to use our products only in ways that are honest, decent and legal. You may never use them in ways we or others would regard as undesirable, offensive to others or illegal, and neither may you attempt to damage, attack, restrict or deny others access to our products. Our products are provided for your personal use only. We welcome the possibility that you may use our products in the course of your business, but you may not use them for commercial gain without our permission, which may require a separate agreement between you and us.
If you create an account with us, or we provide you with one, you are responsible for all activity through your account. We are not responsible if other people access your account with or without your permission. We ask you to choose a strong and unique password, keep it secret, and not re-use it anywhere else.
Some of our products are designed for dogs to wear or otherwise directly use. These products contain internal batteries and other components that have the potential to cause harm if they were to become damaged or exposed. We take great care to ensure that these wearable products are robust and safe in normal use, and that they meet or exceed all applicable product safety standards. However, our products are not and cannot be completely resistant against being deliberately or accidentally chewed, attacked, played with or otherwise damaged or swallowed by your or any other dog.
You are responsible for preventing such interactions by dogs with our products. Please take care to ensure that no dog is likely or permitted to chew, play with or otherwise attack any of our products that you may own. In addition, please ensure that when any of our products that you may own are not being worn by your dog, they are kept away from and out of reach of any dog.
If one of our products does become damaged, whether deliberately or accidentally, please immediately stop using it, remove it from your dog if appropriate, and contact us for repair, replacement or safe disposal instructions.
We want you to trust and rely on our products. We make every reasonable and professional effort to ensure our products function as you would expect they should, that they are safe and accurate, and that they continue to work and be available to you whenever you require them. However, our products are provided to you “as is”, and you are solely responsible for the use(s) you make of them and the outcome(s) that result. In particular, information provided by and through our products is for guidance only. We require you to use good judgement in using our products and in choosing whether or not to apply or follow any advice, guidelines, instructions or recommendations you may receive from or through them or us. You are responsible for the health of your dog. We may modify, or temporarily or permanently withdraw our products at any time. There may also be bugs and unexpected outages. Whilst we will try to warn you about these things (including in advance if possible), we cannot promise to do so. If we recommend, point you at or redirect you to a third-party product or source of information, we take no responsibility for your possible use of that product or information, and you should be aware that it may be governed by separate terms. To the extent permitted by law, we make no formal promises about the fitness, performance, accuracy, safety, correctness or any other characteristic of our products or your use of them, nor about their continued availability. Our liability to you (including for any direct or indirect losses you may suffer) is limited to the price you paid for our products.
We may make changes to these terms in the future. If we do so, this page will be updated, and we may attempt (but don’t guarantee) to notify you by email or in some other way. Please check back frequently to make sure you understand and agree with our latest terms. These terms are governed where applicable by English law.