- No subscription
- Free next-day delivery
- No-quibble returns
Provided you live in the UK or the USA, almost certainly “yes” but in some cases “it depends”. Read on to find out why…
PitPat GPS determines your dog’s location by listening to satellite signals that are detectable out-of-doors anywhere in the world (the G in GPS is Global). Provided your dog is not indoors or under very dense cover, their PitPat should be able to receive the satellite signals and work out your dog’s location from them. It’s just like navigating by the stars, but with satellites. So far, so good.
HOWEVER, your PitPat then needs to transmit the location information back to us at PitPat HQ so that we can send it via the internet to your phone and you can see your dog on the map in our app. To do that, your PitPat uses ground-based mobile technologies called LTE-M and NB-IoT. These special networks are run mobile/cellular operators, and your PitPat can use either of them automatically, depending on which signal is better at the time.
Between them, these two networks have good coverage, but just like your phone’s network, there can be small areas of poor signal where your PitPat may struggle to send information to us. Unfortunately, we can’t tell you in advance where those areas might be, because mobile/cellular operators are improving their networks all the time.
Don’t forget that if PitPat GPS doesn’t work for you, you can return it for a full refund anytime up to 21 days. We’ll even send you a pre-paid envelope so it won’t cost you a thing!