Frequently Asked Questions

Here’s what you might be wondering about before you buy PitPat.
If you’ve already got PitPat and need support, have a look at How do I…?

patch_puzzled_full

Will PitPat work with my phone?

Yes – provided you have either an iPhone or an Android phone (Samsung, HTC, Huawai, and so on) that’s newer than about four years. For more details check our compatibility page. And remember that you can return PitPat within 21 days if it doesn’t work for you.

Is there a monthly subscription?

There are two ways to join our world: you can buy your PitPat outright, or you can join PitPat Life.

If you buy your PitPat outright, there is nothing more to pay, ever. No subscription – nothing. You’ll get free app updates for life too and can earn Badges in the app.

If join PitPat Life instead, you pay only the monthly subscription. You don’t need to buy a PitPat separately because you get your PitPat included in the plan. You can also earn Points and claim Prizes.

If you buy your PitPat outright and then decide you want to join PitPat Life, you can do that too at a reduced monthly subscription. We aim to please!

Will PitPat fit my dog?

Yes. Most people are very surprised by how small and light PitPat is compared to how it looks in photos. Unless your dog is a very miniature breed, your dog won’t even notice that PitPat is on their collar. We don’t recommend PitPat for puppies under 12 weeks old though.

How does PitPat attach to my dog’s collar?

PitPat uses super-strong Velcro which wraps around your dog’s collar. It’s quick, easily removable and really comfortable for your dog.

Will I need a special collar for PitPat?

No. PitPat attaches easily and securely anywhere on any existing collar or harness. It doesn’t matter where it’s attached, or even which way up! The standard Velcro strap will fit collars up to 30mm wide and 5mm thick. You can buy a Velcro Set with extra-long Velcro if your dog has a wider collar.

What about a harness? My dog doesn’t wear a collar.

PitPat will work perfectly on a harness instead of a collar. It doesn’t matter where it’s attached or which way up. If it’s on your dog, it’ll work. Just don’t strap it to their tail. That would be cruel (and cheating!).

I’m worried that PitPat will fall off and get lost.

Don’t be! Your dog’s PitPat is held on with incredibly strong “parachute” Velcro and is almost impossible to pull off accidentally. Provided you fit it correctly (pulled up nice and snug onto the collar) pretty much the only way it can get lost is if your dog loses their whole collar.

Can I take PitPat off my dogs collar (or harness) once it’s fitted?

Of course. We recommend that you keep PitPat on your dog’s collar all the time, but you can easily undo the Velcro to take PitPat off if you want to wash it or the collar (we do understand what dogs do!). If you take PitPat off regularly and find that the Velcro starts to wear, you can get a replacement strap from our shop.

My dog doesn’t wear a collar all the time. Does that matter?

No – not at all. Obviously, your PitPat can only record your dog’s activity when they’re wearing it, but if you just want to record walks, and your dog wears their collar or harness only when out for a walk, that’s fine. You’ll still find what PitPat reveals will be fascinating.

I have my own human activity monitor. Why would my dog need PitPat?

Brilliant! If you have your own activity monitor, you’ll know how interesting it is and how much fun it can be. But unless you walk your dog entirely on a lead and never let them off, you’ll probably be amazed at how different your dog’s data can be from your own.

If your dog runs around, it can do a much larger distance than you. And if your dog runs ahead and then waits for you, it can actually end up doing less time walking than you do. PitPat owners who also have a human device often tell us how surprised they are at the differences and how glad they are they got a PitPat for their dog.

Is PitPat waterproof?

Completely! PitPat is rated IP67, which means that you do not need to take it off when your dog goes swimming – even diving into the sea or hydrotherapy.

Is PitPat accurate?

Yes. We designed the electronics and the software algorithms ourselves here in Cambridge. Unlike some others, PitPat is not simply a “re-purposed” human activity monitor. It’s made for dogs. During the development process we made video recordings of many real dogs of all different sizes and breeds, and studied carefully exactly how they move. Since then, thousands of dogs have used PitPat, and that’s allowed us to tweak and perfect the calibration so that you can rely on what you see.

What’s the difference between PitPat 1 and 2?

PitPat 2 has a smaller and sleeker design. It’s more robust and has easy-to-replace removable Velcro. The battery is really easy to change and will still last for up to a year!

 

PitPat 2 also has a new feature in that it measures distance in miles or kilometres (in addition to minutes of exercise and calories burnt).

 

Here’s what it looks like:

PitPat Home Slider Product

I’m not good with technology. Will I find PitPat hard to use?

PitPat is perfect for you. We’ve designed it to have all the features and performance that serious dog-lovers need, in a product that anyone can use. Seriously, some of our happy customers tell us they were amazed at how easy it was to get going, and how simple PitPat is to use everyday. You need have no fear, but if the worst should happen, our friendly, patient “support hounds” are just a phone call or an email away. We’ll get you going – nothing is too much trouble.

Is my dog too young for Pitpat?

Almost certainly not. If your dog is old enough to wear a collar and go outside on their first walk, then PitPat is great for them. It’s important not to over-exercise younger dogs, and our app will recommend an exercise goal that’s nice and easy for them, and that will get bigger as they do, all the way to adulthood.

Is PitPat useful for older dogs?

It certainly is! Your older dog still needs regular, gentle exercise. The PitPat app knows this, and will tailor its recommendation to be just right for your dog, whatever their age.

What if I have more than one dog?

You can easily create a separate profile for each of your dogs in the PitPat app. Then, you can attach a PitPat to one or more of your dogs to manage their exercise individually.

Can I move my PitPat between my dogs?

Technically, yes, and some of our customers do do this. However, PitPat works best when you use it continually to build up a long-term “history” of your dog’s achievements, so it’s best not to move one device around between multiple dogs. Most of our customers with more than one dog buy them a PitPat each, and they regret it.

How does PitPat tell the difference between walking, running and playing?

PitPat judges walking and running by sensing the natural gait motion of the dog. PitPat judges the difference between walking and running by the intensity/exertion. If a dog is constantly changing from walking, to running, to stopping and changing direction this is characteristic of many dog games and the activity is interpreted as playing. PitPat looks at the different activities over a 5-10 minute period and then classifies the activity as the one which was the most prominent in the period. For walking and running PitPat also looks at the consistency/regularity of the motion in the period of time to make sure it is owner initiated exercise that is counted towards the goal (as opposed to the dog pottering around the house).

Does PitPat tell me about the quality of my dog’s sleep?

Yes, although it doesn’t directly detect sleeping, PitPat knows when your dog is not moving (which we call resting). If your dog is disturbed, wakes up or moves about in the night, PitPat will spot it, and you’ll see it very clearly in the graph of your dog’s daily activity. Lots of our customers have discovered interesting things about their dog’s nocturnal activities!

What do other people think of PitPat?

Our customers love PitPat. We would say that, of course, but it’s true! An increasing number of vets are also recommending PitPat, and more and more insurance companies are recognising the real contribution we could be making to dog well-being.

How big is PitPat?

PitPat 1 is roughly 40 x 30 x 15mm and weighs 12g.

 

PitPat 2 is roughly 34 x 32 x 15mm and weighs 16g.

Do I need to recharge PitPat?

Absolutely not. PitPat’s replaceable battery lasts at least a year, meaning that you need never remove PitPat from your dog’s collar if you don’t want to. When the battery runs out – you can easily replace it yourself at very little cost.

Can I share my dog’s information with someone else?

Yes of course – provided you regard that person as a “co-owner” of your dog. Other members of your family, for example, can download our app, create their own user accounts, and then you can “share” the dog profile you’ve created with them.

Is PitPat strong enough for my dog?

Absolutely. PitPat is “made for dogs” and is designed to resist the sorts of treatment our furry-friends sometimes give things! Nothing can be guaranteed completely “dog proof” though, so we do recommend that you don’t allow your dog to get hold of PitPat when it’s not on their collar.

Is PitPat safe for my dog?

Yes. We’ve designed PitPat to be as safe as possible. It is made in the UK, meets all the relevant product standards and is CE marked.

PitPat does not heat up like your mobile phone, nor does it emit harmful radiation. It uses Bluetooth which is perfectly safe for humans and pets – just like wireless headphones and many other similar devices.

My dog is always with me. Why do I need a PitPat?

Even if your dog is always with you, or you already have a good sense of how much exercise they’re getting, you’ll be amazed at how interesting and revealing what PitPat tells you is. Our customers often tell us how surprised they are by what they see, and how delighted they are that PitPat shows and proves how well they care for their dog.

My dog is fit and active and I know they get the right amount of exercise.

That’s brilliant – you’d love a PitPat! Have you noticed how even the fittest humans still wear human activity monitors (including top athletes)? Even if your dog is at the top of their game, you’ll be fascinated by what PitPat reveals and by the permanent record of your dog’s achievements you can build up. As a great dog owner you deserve recognition!

Will I get bored of it? Will end up in a drawer?

No, quite the opposite in fact! Once you start using PitPat you’ll wonder how you lived without it. Our customers love building up a history of their dogs’ achievements, day after day, week after week, year on year. You’ll probably find that want to go out walking just so you can keep up your goal streak and earn your next badge!

Can I use the app without the PitPat device?

Yes you can. It’s free and you’re very welcome to download and use it. You get the customizable exercise recommendation tailored to your dog, and all the weight management features, absolutely free. If you ever decide to upgrade to buying a PitPat, you can easily do so.

Can I get a discount on my insurance with PitPat?

Watch this space! Insurers can see that dogs with PitPats could well be healthier and happier because even just using a PitPat shows they have a extra-caring owner . We’re working with many insurers to help them offer PitPat to their policyholders, and to encourage them to reward dog owners for being great. If your dog joins PitPat Life, we even ask you if you’d like to tell us who insures them, so we can tell you about any special offers from your insurer, now or in the future.

Does PitPat have GPS / track my dogs location?

No. We’re focussed on helping you look after your dog’s health and exercise (and having lots of fun along the way). We haven’t included GPS because most owners prefer the light weight and long battery life we can deliver without it. Although there are other devices that have GPS (and we all have it in our phones and cars), we don’t believe the technology yet works reliably enough on a dog’s collar for us to include location tracking in PitPat.

I’m confused. Why should I choose PitPat over other brands?

When you’re buying something like this, you’re right to make a careful choice. We’ve designed PitPat to be the best activity monitor on the UK market that’s specifically intended for dogs. Here are all the reasons why you can choose PitPat with confidence.

Is there a version for cats?

Not right now, although there’s nothing stopping you trying PitPat on your cat if you want to (just make sure you select a small breed of dog in the app!).  

Not right now, although there’s nothing stopping you trying PitPat on your cat if you want to (just make sure you select a small breed of dog in the app!).  

When will my order arrive?

Your order will ship the same day we receive it on weekdays before 3pm. We use Royal Mail First Class, so you should get your PitPat the next day! If you order after 3pm or at weekends, we’ll dispatch your PitPat the next working day.

Our packaging fits through all standard letterboxes and doesn’t need to be signed for, so you don’t even need to worry about being home!

What should I tell my dog about PitPat?

Whatever you like! Your dog will be proud to wear their PitPat, and pleased to hear that you care enough to get one for them.

It seems like an expensive luxury.

Not at all. We designed PitPat to pack as much technology and expertise as we could into a small and reasonably-priced package. With PitPat you’re getting all the features you need, in a product that’s made in the UK, with super-friendly UK customer support, and the knowledge that thousands of other dog-owners have bought one and love it. You won’t regret it, but don’t forget, if you buy PitPat and don’t love it, you can return it to us within 21 days for a full no-question refund.