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The PitPat App

December 2021

Many of our products are accessed through or controlled via our app. The PitPat app is available to download free-of-charge from the App Store (for iOS devices) and Google Play (for Android). You can download and use it even if you’ve not got a PitPat device or any other PitPat products.

We grant you the right to access and use our app under our General Terms of Use (which includes our Privacy Policy), any additional terms that may apply, any terms applied by the third-party from whom you downloaded our app, and the terms below:

Compatibility with your phone

To make use of our app you must have and maintain access to a compatible smartphone.

If your phone is from another manufacturer, was first released over five years ago, or is running an older OS version, our app (or an earlier version of it) will very probably still work. We can’t guarantee to help you get going though, or to provide further technical support, but if you have recently bought a PitPat device and subsequently find that our app will not work on your phone, you can make use of our Returns Policy.

Other computing devices

Sorry, but we don’t officially support the PitPat app on tablets, laptops, desktop PCs or anything other than the compatible smartphones described above. If you try to use the PitPat app with any of these other devices, it might work, but we won’t be able to offer you any support for it (you can still use the returns policy though).

Ownership of your phone

You must only install our app on a phone or other device owned by you or, if you do install our app on a phone or other device not owned by you, you must have the owner’s permission to install it. You are responsible for complying with these and all our terms whether or not you own the phone or other device on which you install our app.


We may make changes to these terms in accordance with our General Terms of Use.