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The PitPat App

October 2022

Many of our products are accessed through or controlled via our app. The PitPat app is available to download free-of-charge from the App Store (for iOS devices) and Google Play (for Android). You can download and use it even if you’ve not got a PitPat device or any other PitPat products.

We grant you the right to access and use our app under our General Terms of Use (which includes our Privacy Policy), any additional terms that may apply, any terms applied by the third-party from whom you downloaded our app, and the terms below:

Supported app versions

We continually update and improve our app, publishing a new version that you can download free-of-charge each time we do so. We progressively stop supporting older versions of our app, so we ask that you make sure you’re always using a supported version

Supported versions include the latest available version, the first immediately preceding minor version and all bug-fix releases in between. The minor version is the middle number of the app version number. So for example, if the latest version of our app was 2.34.5, you must use a version no older than 2.33.0 if you want to take advantage of our support. 

If instead you use an older, unsupported version of our app, it may work. However, we won’t always be able to help you if it stops working, and we may ask you to update to the latest version before we can offer further support. You might also find that certain app features that rely visibly or invisibly on cloud-based services could stop working without warning (even if they were previously working) when we withdraw cloud support for app features that have changed, been updated or removed in newer app versions. In this case, you must also update to a supported version of our app.

Compatibility with your phone

To make use of a supported version of our app you must have and maintain access to a supported smartphone which you must keep up-to-date. This means: 

If your phone is from another manufacturer, was first released over five years ago, or is running an older OS version, our app (or an unsupported earlier version of it) may still work. We can’t guarantee to help you get going though, or to provide technical support (including if our app was working but then stops working as described above). However, if you’ve recently bought a PitPat device and subsequently find that our app will not work on your phone, you can make use of our Returns Policy.

Other computing devices

Sorry, but we don’t officially support the PitPat app on tablets, laptops, desktop PCs or anything other than the compatible smartphones described above. If you try to use the PitPat app with any of these other devices, it might work, but we won’t be able to offer you any support for it (you can still use the returns policy though).

Ownership of your phone

You must only install our app on a phone or other device owned by you or, if you do install our app on a phone or other device not owned by you, you must have the owner’s permission to install it. You are responsible for complying with these and all our terms whether or not you own the phone or other device on which you install our app.

Changes

We may make changes to these terms in accordance with our General Terms of Use.