Welcome to your PitPat LIFE™ Members’ Area Prize store Facebook group Video vet 15 dogs will win an exclusive PitPat tag of their choice in July! Entries close 31/07/2025 Sign up now! Previous competition winners! Stay hydrated New PitPat water bottle just landed to keep you and your dog hydrated through summer. Visit Prize Store Pack-powered places Setting off on an adventure? Powered by your fellow members, see where others love to visit. Go to the map One-a-day PitPat Star Biscuits Your dog’s new favourite time of day! Members-only 20% off with code TASTYLIFE25, all year round. Buy now Unlock more value Discounts on your favourite brands Fetch discounts Loads of ways to collect Points Healthy exercise Achieve daily goal (minutes of walking, running, playing) +20 Reach a three day goal streak +25 Reach a one week goal streak +50 Reach a two week goal streak +100 Reach a one month goal streak +200 Reach a two month goal streak +400 Reach a three month goal streak +750 Reach a four month goal streak +1000 Reach a six month goal streak +1500 Reach a nine month goal streak +2000 Reach a one year goal streak +3000 Reach a five hundred day goal streak +4000 Reach a two year goal streak +5000 Reach a one thousand day goal streak +6000 Reach a three year goal streak +7000 Reach a four year goal streak +8000 Reach a five year goal streak +9000 Reach a ten year goal streak +10000 Weight management Update dog’s weight (once a week) +50 Set ideal weight (once a year) +500 Bonuses from us Fetch data every day (PitPat Activity Monitor) +5 Phone home every day (PitPat GPS) +5 Add dog photo to profile +100 Upgrade to PitPat Insurance Give your pup the care they deserve. Your dog’s well-being is everything—and we get that! With PitPat Insurance, you’ll get comprehensive lifetime cover and your PitPat LIFE™ membership included* in the monthly premium. Learn more *PitPat LIFE™ is included with CARE policies only. After the basics? SHARE is our no-frills, just good insurance alternative. FAQ's I’ve lost my PitPat tracker, what can I do? Yes! You’re covered by an extended warranty for as long as your PitPat LIFE™ membership is active. For all the finer details, check out our terms and conditions. Need to make a warranty claim? Get in touch, and we’ll take care of it. Can I get free replacement VELCRO® straps and batteries? Yes! You can request free replacement VELCRO® Brand Straps whenever needed to keep your tracker secure and comfortable for your dog. Over time, VELCRO® can naturally lose effectiveness, so replacing it ensures the best fit. If you’re using a PitPat Activity Monitor (rather than a GPS tracker), you can also request free replacement batteries when needed. Just get in touch, and we’ll sort it for you. Subject to our terms—but we’re always happy to help! How do I register for my free video vet consultations? Your dog has 24/7 access to a video vet, with expert advice available in as little as 15 minutes. No stress, no waiting rooms, no extra cost. How to Get Started: Download the FirstVet app on your phone (you can do this now, even if you don’t need a vet yet). Register your account and add your dog’s details. Book an appointment and, when asked who “insures” your dog, select “PitPat”. That’s it! You now have 3 free video consultations per year, perfect for general health advice, reassurance before a vet visit, or lifestyle questions. When asked about insurance, always select “PitPat”, whether you have PitPat Insurance or not. How do Points & Prizes work? Your dog earns Points for completing healthy activities tracked in the PitPat app. The more they achieve, the more Points they collect—and those Points can be exchanged for rewards. How It Works: Earn Points automatically for things like hitting daily goals and keeping streaks. Check how to earn Points anytime by going to the LIFE™ tab in the app and tapping “How do I earn Points?” on your membership card. Claim Prizes in the Prize Store once you’ve collected enough Points—it’s packed with unique rewards for you and your dog. Unlike badges, which your dog earns just once, Points can be earned repeatedly. For example, they’ll receive Points every time they complete a one-week goal streak. Keep going and see how many you can collect! How do I save maps of my dogs walks? Want to keep a record of your dog’s adventures? It’s easy—just tap ‘Start a Walk’ in the LOCATION tab of your PitPat app. When you finish, the route is automatically saved to your dog’s profile. Revisit their favourite trails, discover their go-to sniffing spots, and see exactly where their off-lead explorations take them. It’s the perfect way to relive their best walks! Exclusively for dogs using a GPS tracker. Is there a leaderboard? Yes! Want to see how your dog stacks up in The Pack? Head to the ‘The Pack’ tab in the PitPat app to explore leaderboards and stats, compare activity levels, and see where your dog ranks. It’s a fun way to stay motivated, track progress, and celebrate every little victory! What does my dogs' Tier mean? Your dog’s tier is a celebration of their achievements, showing how many lifetime Points they’ve earned in PitPat LIFE™. The more Points they collect, the higher they climb! Here’s how the tiers work: Bronze Dog – Up to 2,999 lifetime Points Silver Dog – 3,000+ lifetime Points Gold Dog – 6,000+ lifetime Points Platinum Dog – 12,000+ lifetime Points Every walk, every game, and every goal reached helps them move up. Will they make it to Platinum? Keep tracking to find out! What do I lose by cancelling my subscription? Thinking about canceling? No worries – it’s totally up to you. But before you go, here’s what you’ll wave goodbye to: If you received your GPS Tracker as part of your subscription: Your PitPat tracker will be disabled – meaning you will no longer be able to use: Dog finding – you’ll no longer be able to see where your dog is. Activity monitoring – no more tracking how much exercise or rest your pup is getting each day. You’ll also be stepping away from the membership benefits of PitPat LIFE™ as listed below: If you upgrade to PitPat LIFE™ via the app: Extended Warranty & Loss/Damage Protection – Your tracker won’t be covered anymore. Points & Prizes – You’ll no longer earn Points, and you’ll no longer be able to spend the Points you’ve earned so far. Saved Walks – Your recorded walk history will be cleared. Leaderboards & Pack-Powered Places – You won’t be able to see how your dog compares in The Pack. Rewards & Premium Features – No more Prize Store treats or exclusive perks. Of course, you’re always welcome back anytime! But if you love earning rewards, tracking progress, and keeping your pup’s adventures logged, it might be worth sticking around. Either way, we’re here if you need us! How do I cancel PitPat LIFE™? We’ll be sad to see you go, but if you’d like to cancel, here’s how it works depending on your subscription type. If you subscribed for £12/month and received a GPS Tracker as part of your plan: Contact Customer Support to let us know you’d like to cancel. If you meet the cancellation conditions, we’ll send you a pre-paid returns label to return your tracker. Once we receive your tracker, we’ll cancel your subscription and any ongoing payments. You’ll lose access to GPS tracking, activity data, and PitPat LIFE™ membership benefits. If you purchased your PitPat Tracker and upgraded to PitPat LIFE™ for £3.99/month: You can cancel at any time through your device’s subscription settings: iOS (Apple phones): Go to Settings > [Tap your name] > Subscriptions > PitPat > Cancel Subscription. Android (other phone makes): Open the Play Store > [Tap your name] > Payments and Subscriptions > PitPat > Cancel Subscription. Your membership will remain active until the end of your current billing period.
FAQ's I’ve lost my PitPat tracker, what can I do? Yes! You’re covered by an extended warranty for as long as your PitPat LIFE™ membership is active. For all the finer details, check out our terms and conditions. Need to make a warranty claim? Get in touch, and we’ll take care of it. Can I get free replacement VELCRO® straps and batteries? Yes! You can request free replacement VELCRO® Brand Straps whenever needed to keep your tracker secure and comfortable for your dog. Over time, VELCRO® can naturally lose effectiveness, so replacing it ensures the best fit. If you’re using a PitPat Activity Monitor (rather than a GPS tracker), you can also request free replacement batteries when needed. Just get in touch, and we’ll sort it for you. Subject to our terms—but we’re always happy to help! How do I register for my free video vet consultations? Your dog has 24/7 access to a video vet, with expert advice available in as little as 15 minutes. No stress, no waiting rooms, no extra cost. How to Get Started: Download the FirstVet app on your phone (you can do this now, even if you don’t need a vet yet). Register your account and add your dog’s details. Book an appointment and, when asked who “insures” your dog, select “PitPat”. That’s it! You now have 3 free video consultations per year, perfect for general health advice, reassurance before a vet visit, or lifestyle questions. When asked about insurance, always select “PitPat”, whether you have PitPat Insurance or not. How do Points & Prizes work? Your dog earns Points for completing healthy activities tracked in the PitPat app. The more they achieve, the more Points they collect—and those Points can be exchanged for rewards. How It Works: Earn Points automatically for things like hitting daily goals and keeping streaks. Check how to earn Points anytime by going to the LIFE™ tab in the app and tapping “How do I earn Points?” on your membership card. Claim Prizes in the Prize Store once you’ve collected enough Points—it’s packed with unique rewards for you and your dog. Unlike badges, which your dog earns just once, Points can be earned repeatedly. For example, they’ll receive Points every time they complete a one-week goal streak. Keep going and see how many you can collect! How do I save maps of my dogs walks? Want to keep a record of your dog’s adventures? It’s easy—just tap ‘Start a Walk’ in the LOCATION tab of your PitPat app. When you finish, the route is automatically saved to your dog’s profile. Revisit their favourite trails, discover their go-to sniffing spots, and see exactly where their off-lead explorations take them. It’s the perfect way to relive their best walks! Exclusively for dogs using a GPS tracker. Is there a leaderboard? Yes! Want to see how your dog stacks up in The Pack? Head to the ‘The Pack’ tab in the PitPat app to explore leaderboards and stats, compare activity levels, and see where your dog ranks. It’s a fun way to stay motivated, track progress, and celebrate every little victory! What does my dogs' Tier mean? Your dog’s tier is a celebration of their achievements, showing how many lifetime Points they’ve earned in PitPat LIFE™. The more Points they collect, the higher they climb! Here’s how the tiers work: Bronze Dog – Up to 2,999 lifetime Points Silver Dog – 3,000+ lifetime Points Gold Dog – 6,000+ lifetime Points Platinum Dog – 12,000+ lifetime Points Every walk, every game, and every goal reached helps them move up. Will they make it to Platinum? Keep tracking to find out! What do I lose by cancelling my subscription? Thinking about canceling? No worries – it’s totally up to you. But before you go, here’s what you’ll wave goodbye to: If you received your GPS Tracker as part of your subscription: Your PitPat tracker will be disabled – meaning you will no longer be able to use: Dog finding – you’ll no longer be able to see where your dog is. Activity monitoring – no more tracking how much exercise or rest your pup is getting each day. You’ll also be stepping away from the membership benefits of PitPat LIFE™ as listed below: If you upgrade to PitPat LIFE™ via the app: Extended Warranty & Loss/Damage Protection – Your tracker won’t be covered anymore. Points & Prizes – You’ll no longer earn Points, and you’ll no longer be able to spend the Points you’ve earned so far. Saved Walks – Your recorded walk history will be cleared. Leaderboards & Pack-Powered Places – You won’t be able to see how your dog compares in The Pack. Rewards & Premium Features – No more Prize Store treats or exclusive perks. Of course, you’re always welcome back anytime! But if you love earning rewards, tracking progress, and keeping your pup’s adventures logged, it might be worth sticking around. Either way, we’re here if you need us! How do I cancel PitPat LIFE™? We’ll be sad to see you go, but if you’d like to cancel, here’s how it works depending on your subscription type. If you subscribed for £12/month and received a GPS Tracker as part of your plan: Contact Customer Support to let us know you’d like to cancel. If you meet the cancellation conditions, we’ll send you a pre-paid returns label to return your tracker. Once we receive your tracker, we’ll cancel your subscription and any ongoing payments. You’ll lose access to GPS tracking, activity data, and PitPat LIFE™ membership benefits. If you purchased your PitPat Tracker and upgraded to PitPat LIFE™ for £3.99/month: You can cancel at any time through your device’s subscription settings: iOS (Apple phones): Go to Settings > [Tap your name] > Subscriptions > PitPat > Cancel Subscription. Android (other phone makes): Open the Play Store > [Tap your name] > Payments and Subscriptions > PitPat > Cancel Subscription. Your membership will remain active until the end of your current billing period.
