The PitPat app is available to download free-of-charge from the App Store (for iOS devices) and Google Play (for Android). You can download it even if you’ve not got a PitPat device.
We provide friendly phone and email support from our UK office for customers using any smartphone model that was first released by the following manufacturers no more than five years earlier: Apple, Google, HTC, Huawai, LG, Motorola, Samsung and Sony. You must be running either the latest or the immediately preceding major version of your phone’s operating system. If you have any problems, we’ll sort you out (or give you your money back if for some strange reason we can’t).
If your phone is from another manufacturer, was first released over five years earlier, or is running an older OS version, our app will very probably also work. We can’t guarantee to help you get going though, but remember that you can still take advantage of our 21-day no-quibble money-back guarantee.
Sorry, but we don’t officially support PitPat on tablets, laptops, desktop PCs or anything other than a normal smartphone. If you try PitPat with any of these other devices, it might work, but we won’t be able to offer you any support (you can still use the 21-day guarantee though).
The PitPat device meets all legally-mandated regulations in the territories in which we offer it for sale.