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July 2022

We offer a range of products defined in our General Terms of Use, including physical devices. These devices are subject to all the terms of our General Terms of Use, to our Privacy Policy, to any applicable additional terms, and to these specific additional terms:

Battery safety

Some of our products are designed for animals to wear or otherwise directly use. These products may contain internal batteries and other components that have the potential to cause harm if they were to become damaged or exposed.

We take great care to ensure that these wearable products are robust and safe in normal use, and that they meet or exceed all applicable product safety standards. However, our products are not and cannot be completely resistant against being deliberately or accidentally chewed, attacked, played with or otherwise damaged or swallowed by your or any other animal.

You are responsible for preventing such interactions by animals with our products. Please take care to ensure that no animal is likely or permitted to chew, play with or otherwise attack any of our products that you may use. In addition, please ensure that when any of our products that you may use are not being worn by an animal, they are kept away from and out of reach of any animal.

Battery performance

Some of our products contain rechargeable batteries that are sealed into them to help make the products smaller, physically tougher and more waterproof. These batteries are not replaceable by you or by us.

All rechargeable batteries have an inherently-limited lifespan. As they age, the useful capacity of such batteries inevitably declines. You may therefore experience a reduction in the battery life of your product over time, and may wish to consider buying a replacement product when that becomes necessary.

Please arrange for your device to be properly recycled at the end of its life. You have the right to return PitPat devices to us for that purpose.

Network coverage

Some of our products make use of communication networks provided by third-parties (for example, mobile phone networks). They therefore depend on the availability of such networks in your location (“coverage”), and may not function fully or at all in areas where such coverage is limited or not available.


If one of our products does become damaged, whether deliberately or accidentally, please immediately stop using it, remove it from the animal if appropriate, place it out of reach, and contact us for repair, replacement or safe disposal instructions. Under these circumstances we accept no liability for any further consequence (howsoever caused) of such damage.


We may make changes to these terms in accordance with our General Terms of Use.