If you order before 2pm on a weekday, your PitPat will be dispatched for next-day delivery via Royal Mail. The majority of orders are arriving on time, but the Royal Mail network is under stress.
We’re experiencing a unique event, and it’s important that we all act responsibly.
Following government advice, our office in Cambridge is shut, and most of PitPat’s staff are now working from home. This includes our product development, marketing and customer support teams.
However, if you can only go out once a day, we want you to make the most of it. That’s why a very small number of our staff are still working carefully in separate, individual rooms to allow us to continue to send PitPats to the nation’s dog lovers.
We know how much you love your dog, and we want to help you and your dog get through this together. You may find this article written by PitPat Veterinary Ambassador Dr Rory Cowlam (@rorythevet) a helpful source of information on caring for your dog at this time.